Erika Kavanagh | Allegan AESA

The Allegan Area Educational Service Agency (AAESA) has been using PESG for over two years. We are very satisfied with the overall process, and their customer service is wonderful. The AESOP automated system is an outstanding tool. PESG and AESOP are always looking forward to improve and make processes easier for the districts and the substitutes.

Ruth Bankhead | Dearborn Public Schools

Utilizing the services of PESG has reduced the workload in our Human Resources and Payroll Department by reducing the amount of time taken for the following:

• Substitutes are paid through PESG and therefore time in answering payroll questions has been reduced.
• Paperwork to Human Resources has been greatly reduced.
• Less time is needed to respond to concerns about substitutes.

The staff at PESG is always very helpful and they provide fast and friendly service.

Melinda McGraw | Genesee ISD

In December of 2007, a consortium of Genesee County public school districts and the Genesee Intermediate School District (GISD) approved an agreement with Professional Educational Services Group (PESG) to provide substitute services. PESG made the transition from using a substitute caller to a substitute calling system a smooth one. Todd Hobson assisted GISD with the uploading of substitute and employee data and training of staff.

There are many ways in which PESG has exceeded the district’s expectations. We have unique employment requirements such as TB testing for our substitute employees. Todd and Brian Dunn have worked closely with the district to ensure all requirements are met. PESG enrollment meetings for new substitutes in our county are always full. Todd and his staff have offered additional enrollment meetings at the request of the district. Unlike most districts, GISD utilizes substitutes in the summer months. The process of deactivating and activating summer substitutes to meet our needs was outside of PESG’s normal realm of responsibility, but they accommodated our needs in a friendly and timely manner.

The most critical part of any business relationship is service after the sale. It is in that area that PESG excels! We know we can contact PESG at any time for any reason. Their responses to our e-mails and telephone calls are timely and helpful.

On behalf of Genesee Intermediate School District, I would not hesitate to recommend PESG.

Grace Nashlen | Grosse Ile Township Schools

I am very pleased with the services we receive from PESG and AESOP. Staff are very pleasant to work with and always very helpful when problems or questions arise. I am impressed with the way you are always trying to improve and make the process easier. If things are done right on our end everything runs very smooth.

Mike Hagerty | Kent Intermediate School District

Kent Intermediate School District (Kent ISD), in conjunction with 19 of our local school districts, felt it prudent to look for a better system for hiring and contracting substitute teachers. In May of 2006 we began working with PESG and in February of 2008 we expanded their scope of services. Considering the magnitude of the initial transition and new operating procedures, the change-over went very smoothly.

At the present time Kent ISD has approximately 3,000 substitute teachers listed with PESG. We have seen an improved turn-around time in the processing of new substitute teacher which has vastly improved the service to our local districts.

The local school districts have found the PESG system to be very user friendly. The substitute teachers have also found it much easier to sign up to substitute teach and to find available openings.

Steven G. Ezikian | Wayne RESA

Wayne County Regional Educational Service Agency entered into a contract with professional Educational Services Group, LLC (PESG) on behalf of a consortium of 15 public school districts in the late summer of 2007 for the provision of substitute staff for teaching, teaching aids, administrative support staff, and other non-instructional staff. The consortium has since grown to 19 public school districts.

The consortium’s intent for entering into the contract was to consistently provide effective and qualified substitute staff and at the same time reduce the costs of providing this function to the school district. Because of PESG’s reputation in the State of Michigan and the unique integration of a substitute calling system, a bid process was not used. My observations regarding the relationship with PESG are summarized in the following bullets:

• The anticipated cost savings have been fully realized.
• Substitute fill rates have been consistently very good. The pool of substitutes for any individual school district has been expanded.
• PESG has been very flexible in accommodating the unique qualification requirements of individual districts.
• The integration with the substitute calling system has been seamless.
• Existing substitutes who were at first hesitant about the change, are now fully engaged.
• PESG’s substitute enrollment process is very efficient.
• The transition phase of implementation was short lived.
• Many districts have added additional categories of substitute staff since the inception of the contract.
• PESG has been very responsive to identified training needs for the different categories of substitute staff.

In addition to the bullets above, I would also note that the staff at PESG has been consistently professional and has interacted with the highest level of integrity. This has made the administration of the contract straightforward and undemanding. .

I have no hesitation in recommending the services of PESG and I am pleased to be available to answer any questions that you might have.